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How sugarwin Protects Your Personal Data

Q: How do I request a copy of the data sugarwin holds about me?

Send a data access request to privacy@sugarwin.best using your registered account email address. We will verify your identity and send you a summary of the data we hold within 5 business days of receiving your request.

Q: Can I ask sugarwin to delete my personal data?

Yes. Contact our privacy team at privacy@sugarwin.best or through in-app live chat. We will process deletion requests within 10 business days. Note that some data may be retained where required by our operational obligations, as explained in our retention schedule.

Q: Who should I contact if I believe my privacy rights have been violated?

Contact our privacy support team first via privacy@sugarwin.best or live chat, available 08:00 to 23:00 WIB daily. We aim to respond within two hours. If we cannot resolve your concern, access to further options depends on local law in your jurisdiction.

At sugarwin, your personal data is handled with clear purpose and strict limits — we collect only what is necessary to run your account, process deposits through DANA…

Data collected for account use onlyDANA, OVO, GoPay & QRIS payment data securedYour right to access, edit or delete dataNo data sold to third parties

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What Data We Collect and Why

sugarwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with sugarwin, we collect your name, email address, date of birth, and the payment details you choose to use — whether that is DANA, OVO, GoPay or QRIS. This data is used solely to verify your identity, process your transactions, and

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maintain your account history. We also collect session data such as login timestamps and device type to detect unauthorised access and protect your account. Where local law permits, some of this data may be shared with payment processors strictly to complete your transaction. We do not
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use your data for advertising on external platforms, and we do not sell your information to any third party under any circumstances. Your data is stored on encrypted servers, and access is restricted to authorised sugarwin personnel only.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of your personal information, or need to correct something on your account, our privacy support team is ready to help. You can reach us seven days a week between 08:00 and 23:00 WIB through live chat on the sugarwin site, via email at [email protected], or through our in-app help button on your account dashboard. Players in Makassar and across Indonesia can expect a first response within two hours during operating hours.

Team online

Live Chat Support

Access live chat directly from your sugarwin account dashboard, available daily from 08:00 to 23:00 WIB. Our privacy team responds to data queries within two hours during operating hours.

Email Privacy Team

Send your data access, correction or deletion request to [email protected]. Include your registered account email so we can verify your identity and process your request without delay.

In-App Help Button

Open the help button inside your sugarwin account on any device — iOS, Android or desktop — and select Privacy Request from the menu. Your ticket is logged and tracked automatically.

DATA HANDLING STANDARDS

How We Keep Your Information Safe

Every layer of your account — from the moment you enter your DANA or OVO details to the moment a withdrawal is confirmed — is protected by AES-256 encryption.

Encrypted Data Storage

All personal data including payment details from DANA, OVO, GoPay and QRIS is stored using AES-256 encryption. Servers are located in secured data centres with strict physical and digital access controls in place.

Cookie Policy Transparency

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage or disable non-essential cookies from your browser settings at any time without losing account access.

Account Security Protocols

Each account login is monitored for unusual activity. If we detect a login from an unrecognised device or location, we send an automatic alert to your registered email before any account action is permitted.

Data Retention Schedule

We retain your account data for as long as your account remains open, plus a further 12 months after closure as required by our operational obligations. After that period, your data is permanently deleted from our systems.

Third-Party Sharing Limits

Your data is shared only with payment processors such as DANA, OVO, GoPay and QRIS strictly to complete your transactions. No marketing partners, data brokers or advertisers ever receive your personal information.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account data at any time by contacting [email protected] with your registered account email for verification.

Common Questions About Your Data at sugarwin

Below are the questions we hear most often from our account holders about how their personal information is managed, who can access it, and how to exercise their rights. If your question is not covered here, reach us via live chat between 08:00 and 23:00 WIB or email [email protected] for a direct response.

We collect your name, email address, date of birth and payment method details such as your DANA or OVO account identifier. We also log device type and login timestamps to protect your account from unauthorised access.

Yes. Payment details entered for DANA, OVO, GoPay or QRIS transactions are encrypted using AES-256 and are only accessible to the authorised payment processing team. We do not store full card or wallet credentials beyond what is needed to complete your transaction.

No. We do not sell, rent or trade your personal information to any third party. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — strictly to process your transactions, and with no other external party.

Send a data access request to [email protected] using your registered account email address. We will verify your identity and send you a summary of the data we hold within 5 business days of receiving your request.

Yes. Contact our privacy team at [email protected] or through in-app live chat. We will process deletion requests within 10 business days. Note that some data may be retained where required by our operational obligations, as explained in our retention schedule.

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can turn off non-essential cookies through your browser settings at any time. Disabling them does not affect your ability to log in or make deposits.

Contact our privacy support team first via [email protected] or live chat, available 08:00 to 23:00 WIB daily. We aim to respond within two hours. If we cannot resolve your concern, access to further options depends on local law in your jurisdiction.

How sugarwin Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat Support

Email Privacy Team

In-App Help Button

How We Keep Your Information Safe

Encrypted Data Storage

Cookie Policy Transparency

Account Security Protocols

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Common Questions About Your Data at sugarwin

01 What personal data does sugarwin collect when I open an account?

02 Is my DANA or OVO payment information stored securely?

03 Does sugarwin sell my data to third parties?

04 How do I request a copy of the data sugarwin holds about me?

05 Can I ask sugarwin to delete my personal data?

06 What cookies does sugarwin use and how can I control them?

07 Who should I contact if I believe my privacy rights have been violated?

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